OD Simulation Lab · Diagnostic OD
🔬 EXPERT DIAGNOSIS
THE TRANSFORMATION THAT STALLED · NORTHWIND INDUSTRIAL SERVICES · Month 14 of a 24-month programme. You are the Diagnostic OD consultant. Establish what the evidence indicates — and never let a hypothesis pass as a fact.
Step 01
Entry & contracting
Before any data is gathered, the engagement must be contracted. Fill this in as the consultant — the case brief on the right is your input. Vague contracting reappears later as unclear decision rights.
Stakeholder map
- IVSenior Leader — COOinfl 88 · imp 80Advocate
- SAMiddle Manager — Regional Directorinfl 72 · imp 88Sceptical
- MKCEOinfl 95 · imp 55Sponsor
- AVTechnology Leadinfl 66 · imp 74Advocate
- TLDepot Supervisorinfl 41 · imp 92Blocked
- GOCustomer — Facilities Directorinfl 60 · imp 70Sceptical
- DAHR / People Leadinfl 58 · imp 66Ambivalent
- PRFrontline Employee — Field Engineerinfl 22 · imp 95Ambivalent
Diagnostic questions
- — Where does adoption collapse, and what is different about those processes?
- — What was the organisation rewarded for before, and what changed at go-live?
- — Who holds the decision right that is actually binding?
- — Is the capability gap about knowledge, or about ability under real conditions?
- — Which performance movement is explained by rollout rather than season?
- — What has sponsorship actually done, as opposed to approved?
STEP 1 / 7